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help-guidelines [2017/01/25 21:58]
arthur
help-guidelines [2017/05/28 13:30] (current)
arthur
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 * A lot of questions have already been asked in the past. It might be worth it searching the forum for an answer to your question. The wiki may also have the answer you are searching for, you can use the [[http://​smoothieware.org/​search|search function]]. * A lot of questions have already been asked in the past. It might be worth it searching the forum for an answer to your question. The wiki may also have the answer you are searching for, you can use the [[http://​smoothieware.org/​search|search function]].
 * Please mention your board type, OS, machine type, and any other useful information. * Please mention your board type, OS, machine type, and any other useful information.
-* If you are using a MKS or an AZSMZ board, **please** note that those boards are toxic to the community and project. As such, **we respectfully request** that you first contact the seller for help before asking in the forum or anywhere else in the community. Community members generally do not want to help companies that hurt the project we are all building.+* If you are using a MKS or an AZSMZ board, **please** note that those boards are toxic to the community and project. As such, **we respectfully request** that you first contact the seller for help before asking in the forum or anywhere else in the community. Community members generally do not want to help companies that hurt the project we are all building. Please read [[http://​smoothieware.org/​troubleshooting#​somebody-refused-to-help-me-because-my-board-is-a-mks-what-s-that-all-about|this]] before posting. 
 +* It's likely if you don't post your configuration file, you will be asked for your configuration file, so save everyone ( including you ) some time and just post your config file right away with your first post.
 * If your problem has anything to do with files or config not being taken into account, please format your [[http://​smoothieware.org/​sd-card|SD card]], start with a fresh config file example and most recent firmware and port your config over, then try again * If your problem has anything to do with files or config not being taken into account, please format your [[http://​smoothieware.org/​sd-card|SD card]], start with a fresh config file example and most recent firmware and port your config over, then try again
 * Before posting about your problem, please make sure you are using the latest firmware and config, as well as the latest version of your host software. * Before posting about your problem, please make sure you are using the latest firmware and config, as well as the latest version of your host software.